Privacy and personal data processing policy

1. Data controller

Data controller: Sole proprietor Viktoriia Peklo, Ukrainian tax ID 2914811926.

Privacy contact: info@hellohello.one.

Public website details: Ukraine, 41700, Sumy Region, Konotop District.

2. Data we may collect

Name, email, phone number or messenger contact.

Message content and interest in a service or Academy product.

Diagnostic answers such as business area, CRM, revenue range, selected issues and other information entered by the user.

Technical data needed for security and delivery of a request: time, page, URL, interface language and hashed IP identifier.

Local website preferences: selected language and cookie/local-storage choice.

3. Purposes

Respond to enquiries and provide a requested diagnosis.

Prepare a proposal, estimate or other pre-contractual steps requested by the user.

Provide ordered consulting or digital services.

Process HelloHello.one Academy requests.

Operate the website and prevent spam or abuse.

Meet legal obligations.

4. Legal bases

User consent where requested.

Steps taken at the user’s request before entering into a contract and performance of a contract.

Compliance with legal obligations.

Legitimate interests in website security and user communications where permitted and not overridden by user rights.

5. Recipients

Technical providers actually used to operate the site, such as hosting, email delivery, CRM or webhook integrations if connected.

Accounting, legal or payment providers where required for a contract or by law.

Public authorities only where and to the extent required by law.

We do not sell personal data.

6. Retention

Data is kept no longer than necessary for the purpose for which it was collected and for applicable legal obligations.

Retention criteria include the duration of communications or a contract, the need to defend legal claims, and accounting or other statutory periods.

Data processed only on consent is deleted or no longer used after consent is withdrawn unless another lawful basis applies.

7. Your rights

Request information about processing and access to your data.

Request correction of inaccurate or outdated data.

Request deletion or restriction where provided by law.

Object to processing where that right applies.

Withdraw consent at any time without affecting processing carried out before withdrawal.

Complain to the Ukrainian Parliament Commissioner for Human Rights or a competent data-protection authority where GDPR applies.

8. International transfers

Some technical providers may process data outside Ukraine. Any such transfer is made only where there is a lawful basis and the level of protection required by applicable law.

9. Security

We use organisational and technical safeguards to limit unauthorised access. No transmission or storage method can guarantee absolute security.

10. Changes

This Policy may be updated. The current version is published on this page with the revision date.