1. Provider
Provider: Sole proprietor Viktoriia Peklo, Ukrainian tax ID 2914811926.
Contact: info@hellohello.one, +380 77 003 70 10.
Public address: Ukraine, 41700, Sumy Region, Konotop District.
2. Services
The Provider offers consulting, diagnostic, organisational, marketing, CRM/automation and other professional services described on the website or in an individual proposal.
HelloHello.one Academy may provide access to courses, lectures, podcasts and other digital materials as described for the relevant product.
3. Request and acceptance
Submitting a website form is an enquiry and does not by itself create a paid contract.
A contract is formed after essential terms are agreed and the user takes an action expressly identified as acceptance, such as paying an invoice, confirming an order or another agreed action.
For individual projects, a written proposal, invoice or separate contract takes priority.
4. Price and payment
Base prices may be shown on the website. The final price for an individual project is determined after the scope is clarified.
Payment method, currency, timing and details are provided before acceptance.
The user is not required to pay unless the final terms have been disclosed before payment.
5. Timing and outcome
Timing, stages, communication format and deliverables are defined on the product page or in an agreed proposal.
Consulting does not guarantee a specific financial result because outcomes also depend on the client, team, market and source data.
6. Cancellation and refunds
Cancellation, rescheduling and refund terms are communicated before payment and may differ by service.
Digital products and Academy access are subject to terms disclosed before payment and mandatory consumer rules where applicable.
If no specific terms were agreed, refunds are handled under applicable law and with regard to the services actually delivered.
7. Intellectual property
Website materials, methods, templates, courses and other HelloHello.one content are protected by intellectual-property law.
Unless otherwise agreed, clients may use delivered materials for their own internal business purposes. Resale, public distribution or sharing access with third parties without permission is prohibited.
8. Liability
Each party is responsible for the accuracy of information it provides and for performing agreed obligations.
The Provider is not responsible for client decisions contrary to recommendations, failures of third-party services, or events outside the Provider’s reasonable control.
9. Personal data
Personal data is processed under the Privacy Policy and Personal Data Consent published on the website.
10. Governing law and disputes
Ukrainian law applies unless mandatory rules applicable to a particular user require otherwise.
The parties first seek to resolve disputes through negotiation; unresolved disputes are submitted to a competent court under applicable law.
11. Changes
The current version applies from publication. For an already paid order, the terms in force at acceptance remain applicable unless otherwise agreed.
HelloHello.one
info@hellohello.one · +380 77 003 70 10